Contacting someone in Wisconsin DOC

Tablet messages: myViaPath

GettingOut is transitioning to myViaPath, a ViaPath Technologies service. Existing GettingOut credentials and account information continue through the rebrand. The video app is called myViaPath Visits. Availability still depends on the facility.

Wisconsin DOC's published instructions still use the GettingOut name for ICS tablet messaging. Both parties must accept the contact request. Some older ATG tablets use CorrLinks until their facility transitions; confirm the current system first.

Calls and visits: ICSolutions

Wisconsin DOC lists ICSolutions as its calling and billing provider. The incarcerated person places the call; family cannot place an incoming call to them. Confirm the receiving number is approved. Calling funds and visitation services depend on the facility and account type.

ICSolutions account support: 888-506-8407. Tablet messaging support through ViaPath: 866-516-0115.

Trust deposits are a separate service

Wisconsin DOC lists Access Corrections Secure Deposit and CashPayToday for money sent to inmate trust accounts. Do not assume a myViaPath, ConnectNetwork, or TouchPay balance is a Wisconsin DOC trust deposit.

What the company names mean

Global Tel*Link Corporation does business as ViaPath Technologies. TouchPay Holdings, doing business as GTL Financial Services, is its subsidiary. ConnectNetwork and myViaPath are related services in that group. A shared company does not mean every service is offered at every Wisconsin institution.

Using Badger with someone inside

Authorized family members can use Badger's client portal to submit documents. Ordinary tablet messages and calls may be monitored. Badger does not currently offer a DOC-approved tablet app or a direct messaging integration. Confirm a permitted contact route with the institution; a public website cannot be assumed accessible from a DOC tablet.